두번 결제는 되었는데 결제되는 두달동안 사용을 하지 않았습니다. 환불하고 싶어요

You can ask, but you are unlikely to get a refund. Subscribing to Adobe's software is like subscribing to a cable TV or streaming service. It doesn't matter whether you used it or not, it was available for you to use.

Also be aware that unless you got a Month to Month plan rather than the Annual plan paid monthly (which is the most common choice) and you decide to cancel the subscription, you will be charged a cancellation fee of 1/2 of the remaining months in the contract.

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Moved to account.......forum.