어도비 환불을 원합니다

Question

어도비 결제한 적이 7월 빼고 없고 그 이후로 플랜 취소 했습니다. 근데 오늘 갑자기 돈이 나갔으며 취소 후 수수료 발생은 너무 당황스럽네요 저는 결제를 한 적도 없는데 돈이 나가니 황당하며 어도비 자체를 그 사이에 사용하지도 않았습니다. 환불 절차까지 복잡하고 힘드네요 빠른 답 부탁드립니다.

kglad · Answer

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

and if you want to cancel, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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