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형규이52512854
형규이52512854
Participant
November 6, 2023
Answered

이중결제

  • November 6, 2023
  • 2 replies
  • 315 views

대학교 연동해서 학생 할인 받아 23100원이 결제 되고 있었습니다. 그런데 카드 내역을 확인해보니 44000원이 또 빠져 나가네요..?

저는 확인을 늦게해서 이중으로 돈이 빠져 나가는지 몰랐는데  8개월동안 44000원이 빠져나갔는데 환불 해주셧으면 좋겟습니다. 증빙 자료 올립니다

    This topic has been closed for replies.
    Correct answer kglad

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 7, 2023

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    gupta shivangi
    gupta shivangi
    Legend
    November 6, 2023

    Hi @형규이52512854,

    We're sorry for the trouble.

    Have you considered contacting our support team and starting a private chat session regarding this billing issue? https://helpx.adobe.com/contact.html?rghtup=autoOpen

    We can not share any private or confidential account related info here as this is a public forum.

     

    Regards,

    Shivangi 

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