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은
은비38734881lrq9
Participant
August 3, 2025
Question

이중 결제_전액 환불 요청

  • August 3, 2025
  • 2 replies
  • 222 views

안녕하세요.

2025년 7월 22일에 연간 플랜(월결제)을 구독했지만,
14일 이내에 취소를 완료했고,
Adobe 계정에도 "이 플랜을 취소하셨습니다"로 표시되어 있습니다.

그런데 7월 22일과 8월 2일 두 차례에 걸쳐
각 ₩47,300씩 총 ₩94,600이 결제되었습니다.

해당 결제는 모두 환불 대상이므로,
두 건 전체에 대한 전액 환불을 요청드립니다.

카드 끝자리: 6426
총 환불 요청 금액: ₩94,600
결제일: 2025년 7월 22일, 8월 2일

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 4, 2025

copy and paste the emails from adobe:

 

1. confirming your trial subscription start (showing the date and no personal data)

2. confirming your cancellation (showing the date and no personal data).

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
August 4, 2025

@은비38734881lrq9 did you purchase this through Adobe? Or Google Play? Apple Store?

m
Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 4, 2025

Hi @은비38734881lrq9,

Thank you for reaching out.

We can confirm that your subscription has been successfully canceled for renewal. However, since it was an annual plan, it will remain active until the end of the current term, which is August 21, 2026. You will continue to have access to the services until that date, and no further charges will be applied after the term ends.

If you have any questions or need help with anything else, feel free to let us know. We’re here to help.


^Shivangi

    은
    은비38734881lrq9Author
    Participant
    August 6, 2025

    Hello,

    I subscribed to the annual plan (monthly payment) on July 22, 2025, and canceled the subscription within the 14-day period. However, two charges were still made — ₩47,300 on July 22 and another ₩47,300 on August 2, totaling ₩94,600.

    I had already requested a refund for the July 22 payment, but no refund was issued, and the next charge was made on August 2.

    According to Adobe’s refund policy, I would like to request a full refund for both charges.

    Both transactions were made using the card ending in 6426.

    Please confirm whether the refund can be processed and let me know the status.

    Thank you.

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