저도 모르게 결제가되고 있어서 환불 문의합니다

Question

2025년1월달쯤부터 사용이안된다고떠서 정지된건줄알았는데 앱사용및 업데이트만 안돼고 돈은계속 빠져나가더라구요 환불받고싶습니다

Shivangi_Gupta · Accepted Answer

Thanks for reaching out, @Peaceful_Eclipse6381.

As per your account details, the CC all apps plan got renewed in January this year. You need to cancel the plan in order to stop it from getting renewed. Also, it has been more than 6 months since the renewal. We are sorry but refund is not an available option right now.

You can get more details here: https://adobe.ly/4lzjCZe

Let us know if you have any additional questions.

^Shivangi

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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