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Participant
December 3, 2022
Question

크리에이티브 클라우드에서 포토샵을 결재하래요

  • December 3, 2022
  • 3 replies
  • 953 views

학생용 크리에이티브 클라우드를 샀습니다. 설명상으로는 이 플랜을 사면 어도비에 모든 앱을 사용 할 수 있다고 하였는데 포토샵을 다운하려고 하자 7일 무료체험중이라고 뜨고 지금 구매 창이 뜹니다....왜 이러는건가요.. 플랜 변경해야 하나요?

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3 replies

jane-e
Community Expert
Community Expert
December 3, 2022

 


@옥주274161689v4p wrote:

I bought Creative Cloud for students. The explanation says that if you buy this plan, you can use all the apps on Adobe, but when I tried to download Photoshop, it said that I am having a free trial for 7 days, and the purchase window now appears.... Why are you doing this.. Need to change my plan?


 

Please follow these steps in order for when apps revert to trial. For instance, you might need to sign out and sign back in.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Jane

 

EDIT: kglad was a few seconds faster than I was.

 

kglad
Community Expert
Community Expert
December 3, 2022

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location - 

1. uninstall the adobe programs that you want to move (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

2. open the cc application, click file>preferences>apps>and change the install location (to a non-root folder on a local hard drive).

3. install the programs you wanted to move.

Chuck Uebele
Community Expert
Community Expert
December 3, 2022

Moved to the Account, Payment, & Plan forum, from the Photoshop forum.