플랜을 취소 했는데, 결제가 반복적으로 됩니다.

Question

구독되어져있는 플랜이 없는데, 매달 15일에 37000원이 결제 됩니다.

심지어, 등록되어있지 않은 카드에서 돈이 빠져 나가요.

이 문제에 해결을 촉구합니다.

확인 부탁드리겠습니다.

kglad · Accepted Answer

i assume you do NOT have a teams or enterprise subscription. if that's true, and you do not suspect fraudulent use of your card, contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from enterprise & teams">

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