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June 2, 2024
Answered

플랜 구독 취소 후 재결제

  • June 2, 2024
  • 1 reply
  • 2059 views

2024/06/02 일요일에 원래 구독하던 플랜 취소 하여 환불대기중이였는데 오히려 같은 금액이 한번 더 나갔는데 확인부탁드립니다.

Correct answer kglad

if you subscribed or started a test via an mobile app store, contact the store.

 

if you subscribed via adobe.com, check your account to confirm you cancelled, https://account.adobe.com

 

then, if you still need help, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 2, 2024

if you subscribed or started a test via an mobile app store, contact the store.

 

if you subscribed via adobe.com, check your account to confirm you cancelled, https://account.adobe.com

 

then, if you still need help, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.