환불 및 재결재 문의

Question

While purchasing on the checkout page, I mistakenly selected the wrong account and ended up purchasing a plan with an inactive email. Since the email is inactive, I cannot receive the verification email, so I cannot log in. The “Log in with another method” button is not appearing either. Therefore, I would like to inquire about the following item:

Refunding the wrongly purchased item and repurchasing it on the current account

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@Angelic_powerdeec.I appreciate your interest in using our services, and I apologize for the frustration this situation has caused.I reviewed the account associated with this community profile and do not see any active subscriptions under this account.I understand how frustrating this situation is. Based on what you described, it appears the purchase was completed using a different Adobe account associated with the inactive email address.Before requesting a refund, please review the steps in the following document, which covers situations where you cannot locate or access the Adobe account associated with a purchase:https://helpx.adobe.com/account/individual/manage-your-account/cant-find-adobe-account.htmlThe article includes guidance for locating the Adobe account that may be associated with your purchase. If you're able to recover access to that account, you may be able to manage the subscription directly.If you're still unable to access the account after completing those steps, please get in touch with us directly so we can review the purchase and discuss the available options:https://helpx.adobe.com/contact.html?rghtup=autoOpenPlease update this discussion thread if you have any additional questions, ​@Angelic_powerdeec.

Angelic_powerdeec · Answer

현 계정이 아닌 다른 비활성화된 메일로 결재되었습니다. 계정 확인도 없이 결재된 것에는 어도비 측의 책임이 있다고 생각합니다.환불부탁드립니다.

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