환불 및 재결재 문의

Thank you for posting, ​@Angelic_powerdeec.

I appreciate your interest in using our services, and I apologize for the frustration this situation has caused.

I reviewed the account associated with this community profile and do not see any active subscriptions under this account.

I understand how frustrating this situation is. Based on what you described, it appears the purchase was completed using a different Adobe account associated with the inactive email address.

Before requesting a refund, please review the steps in the following document, which covers situations where you cannot locate or access the Adobe account associated with a purchase:

https://helpx.adobe.com/account/individual/manage-your-account/cant-find-adobe-account.html

The article includes guidance for locating the Adobe account that may be associated with your purchase. If you're able to recover access to that account, you may be able to manage the subscription directly.

If you're still unable to access the account after completing those steps, please get in touch with us directly so we can review the purchase and discuss the available options:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please update this discussion thread if you have any additional questions, ​@Angelic_powerdeec.

현 계정이 아닌 다른 비활성화된 메일로 결재되었습니다. 계정 확인도 없이 결재된 것에는 어도비 측의 책임이 있다고 생각합니다. 환불부탁드립니다.

I am not sure how were you able to purchase with being logged into that account and if you were logged in then you can change the email of that account. https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html

If this is not the case then connect with Adobe Support.