Hello,
today I wanted to try Adobe Acrobat Reader Pro version for free. It showed that 1 week would have been " free trial"
but instead, Apple did take the amount of money for 1 month even if the 1st week had just started and I cannot have my money back!
Can anyone help me? Thanks
if you started the acrobat trial via the apple app store, contact the app store if there's a problem.
if you started via adobe.com, and do not want that subscription, cancel it. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
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