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phamtazm
Participant
March 20, 2023
Question

1 Year Plan was cancelled by Adobe after 1 month. Adobe wont restore.

  • March 20, 2023
  • 1 reply
  • 284 views

Hi, I got an email saying my 1Year plan was canceled (originally ending Feb 14, 2024). Adobe support cant really help. Can someone help investigate? There is something wrong with Adobe's billing system.

 

Thank you.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 20, 2023

you must go through adobe support. 

P
phamtazmAuthor
Participant
March 20, 2023

I'm chatting with Adobe now, but all they tell me is that I can buy another 1 year. They're not able to restore. I'm asking to escalate but so far, they have no resolution. All their answers are canned responses. That's why I am posting here on Adobe Support - hoping someone on support can help.

 

Thanks.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 20, 2023

you can reach a human on adobe's chat by typing "agent" in the chat field.

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