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Known Participant
May 19, 2025
Question

100GB CC suite plan reverted to FREE MEMBERSHIP, after billing mishap -- 9 year old account.

  • May 19, 2025
  • 20 replies
  • 1303 views

Unfortunetly I didn't update my payment method in time and the billing didn't go through properly thus expiring my subscriptions. I updated my card information but after 2 days nothing has happened and indeed the account status in creative cloud desktop app says "FREE MEMBERSHIP" even though I've had the same plan for almost 10 years now.

20 replies

kglad
Community Expert
Community Expert
May 19, 2025
Known Participant
May 19, 2025

I'm billed every 16th. On May 16th I updated my payment information. 

kglad
Community Expert
Community Expert
May 19, 2025

is your account fixed then?