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Known Participant
May 19, 2025
質問

100GB CC suite plan reverted to FREE MEMBERSHIP, after billing mishap -- 9 year old account.

Unfortunetly I didn't update my payment method in time and the billing didn't go through properly thus expiring my subscriptions. I updated my card information but after 2 days nothing has happened and indeed the account status in creative cloud desktop app says "FREE MEMBERSHIP" even though I've had the same plan for almost 10 years now.

返信数 20

kglad
Community Expert
Community Expert
May 19, 2025
megajoseesoj作成者
Known Participant
May 19, 2025

I'm billed every 16th. On May 16th I updated my payment information. 

kglad
Community Expert
Community Expert
May 19, 2025

is your account fixed then?