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Known Participant
May 19, 2025
Question

100GB CC suite plan reverted to FREE MEMBERSHIP, after billing mishap -- 9 year old account.

  • May 19, 2025
  • 1 reply
  • 1262 views

Unfortunetly I didn't update my payment method in time and the billing didn't go through properly thus expiring my subscriptions. I updated my card information but after 2 days nothing has happened and indeed the account status in creative cloud desktop app says "FREE MEMBERSHIP" even though I've had the same plan for almost 10 years now.

1 reply

kglad
Community Expert
Community Expert
May 19, 2025
Known Participant
May 19, 2025

I'm billed every 16th. On May 16th I updated my payment information. 

kglad
Community Expert
Community Expert
May 19, 2025

is your account fixed then?