12 Month Subscription Problem

Question

I got verification and a redemption code for getting substance painter 3d and all 3d products for 12 months for free thanks to my university. I downloaded it but its now saying I only have a 30 day free trial. Did my redemption code and 12 month subscription not activate or something? I even went through the verification link and entered the product code and did every step as well as recieving a confirmation email and redemption code for the 12 months after.

kglad · Answer

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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