Participant

Answered

130$ Cancellation charge to a student!!!!???

Forum|Forum|8 years ago
November 9, 2017
11 replies
12560 views

Just closed my creative cloud student package ~25$/month - and Adobe charges cad $130 for the cancellation fee with no prior clear warning at signup. Imagine charging a STUDENT that amount for subscription cancellation. Always had a great experience with online software subscription services in today's online world but this is pathetic to see from such a large company. I highly recommend that students like myself go with a different software product so they're not linked to a ridiculous contract.

Thanks for taking advantage of students Adobe...

Cheers,

Nic

Creative Cloud

Correct answer Terri Stevens

You have my sympathy Nicholas, as a student money is in short supply and I can understand your annoyance. Adobe does provide versions of all the Creative Cloud products in a form that you can subscribe too month by month and not be subject to a penalty clause when you decide to stop subscribing. These products though are more expensive than their contract equivalents requiring a 12 month period of subscription-so you do have a choice a) subscribe free of a contract at higher cost b) pay less but be committed to a 12 month subscription. In life the 'small print' counts and you have fallen foul of not reading it. To be fair Adobe's contract is not excessively difficult to understand- can't be as even I understand it

L

Lumigraphics

Legend

Call Adobe, talk NICELY to them, see if they will waive part of the fee.

C

Christine22690624to56

Participant

Im also appauled by Adobe's sneaking manipulation charging people very high unexpected fees to cancel.

I subscribed under a trial 6 weeks ago thinking Id only be charged for the period of usage (at mont 2 months) but NO they will change $110 to end my subscription today. Manipulation on this level must be illegal

LinSims

Community Expert

Adobe tells you up front that if you don't cancel before the end of the grace period, you are charged a fee. If you only wanted to try it for a couple of months, sign up for the monthly plan and pay a bit more. Adobe gives a monthly discount if you commit for a year, but if you cancel early they want the discount back. All plans renew automatically at the end of the subscription term unless canceled.

M

mmmisHmasH

Participant

I honestly have to say that that's shady business model. I subscribed to the student version basically just to use photoshop - didn't like the UI (didn't want to learn it - used it like 4 times total); not as userfriendly as sketchbook in my opinion. So decided that I'd cancel it just like 99% of the other subscriptions I've done--- but no... have to pay for 50% from the remaining amount (just 40 € though)

No one is expected to read through the terms of service considering almost all are about how or how not to use the product + trademark bs blahblah. This is one of those things that should have a clear pagesize notification before you manage to include your credentials. No one is expected to read text from a "10% of your screen" sized block and roll it down for 1000 middlemouse trigger

Edit: Almost forgot... problems in the software. Pen tablet worked awful in Photoshop last when I tried it. Not maybe "awful" but in a way it shouldn't have. I don't know but isn't that eligible reason for refund. (The pen dragged the image instead of making lines - had to do some really precise movements to be able to draw anything)

Abambo

Community Expert

mmmisHmasH wrote
No one is expected to read through the terms of service considering almost all are about how or how not to use the product + trademark bs blahblah. This is one of those things that should have a clear pagesize notification before you manage to include your credentials. No one is expected to read text from a "10% of your screen" sized block and roll it down for 1000 middlemouse trigger

I do read payement terms, cancelation terms and reconduction terms.

ABAMBO | Hard- and Software Engineer | Photographer

M

mmmisHmasH

Participant

Yes. Adults understand the importance of reading terms. You wouldn't rent an apartment, lease a vehicle or purchase a cell phone plan without understanding the terms & conditions of your agreement. This is no different. That's what responsible people do.

Can... did you just compare those two (few) things. Buying an apartment/leasing a car/purchasing a cellphone to a content creation tool subscription. I can get the reading in scenarios where you might lose actual money - or in the ones where you can't use common sense / could basically get swindled by someone... but in this case... you know sure whatever.

It's just that EVERY f'n OTHER contract of the sort I've come upon that uses this following principle: "you will pay less but you'll have to commit" - has it shown in the informationary part of the contract in a place where it can be seen at the first glance...

R

rhyst38858318

Participant

I was thinking of a comparisons. Adobe is like Volkswagen. Massive, has legacy, really good, but not exactly........... well I let you fill in the gap there.

It's funny that people make out you should 'read 'Terms and conditions' or suck it up. I'd counter that with 'Be upfront or you're being deceptive'. That's clearly a choice business's make all the time. In the real world, away from the black and white version of T&Cs, people's circumstance change. Perhaps you're not using CC as much as you thought, perhaps your financial situation has changed, perhaps student's are new to the world and aren't as savvy. Many companies had adopted the subscription based model, and let's be honest it's not because it's suits the consumer. Vast swathes of the population don't have the time to waste their short lives reading all T&Cs, and business knows that for a FACT!

Click to agree with what? No one reads terms of service, studies confirm | Technology | The Guardian

It's about fairness. Companies can choose how they conduct themselves. If you're not upfront then you've deceived. If you as the consumer feel that the company you're paying a service to has unfairly charged you, then take your money elsewhere. In Adobe's case and my own set of requirements I feel that I've been pushed into a subscription model that encompasses lots of software I will barely, if ever use. That's not money spent well. Fortunately for us here are other professional brands of software that can do similar things that don't operate Adobe's model.

P

patricks79699147

Participating Frequently

Nic, I totally understand your pain. Just remember the squeeky wheel get the grease.

Terri StevensCorrect answer

Legend

You have my sympathy Nicholas, as a student money is in short supply and I can understand your annoyance. Adobe does provide versions of all the Creative Cloud products in a form that you can subscribe too month by month and not be subject to a penalty clause when you decide to stop subscribing. These products though are more expensive than their contract equivalents requiring a 12 month period of subscription-so you do have a choice a) subscribe free of a contract at higher cost b) pay less but be committed to a 12 month subscription. In life the 'small print' counts and you have fallen foul of not reading it. To be fair Adobe's contract is not excessively difficult to understand- can't be as even I understand it

N

nicholasd69043656Author

Participant

The level of intelligence is very high in the adobe community, wow. Thanks for all the great feedback everyone! Super helpful! If there’s anything I can do for you guys just let me know! Solved my problem completely . I didn’t know that a contract was legally binding! wow! you learn something new everyday.

Terri Stevens

Legend

Nic there is nobody here who can refund your money if that is what you are hoping for and all the sarcasm in the world will get you nowhere. As Barb said all you can do is learn a lesson. If you feel strongly write a letter of complaint to Adobe , at the moment all you are doing is 'shooting the messengers' who are telling you the rules.

Nancy OShea

Community Expert

You agreed to the terms when you joined Creative Cloud. A contract is a legally binding agreement between two parties. Students are not exempt from honoring their contract agreements as you will soon discover when you buy / lease a car, apartment or take out student loans.

Nancy O'Shea— Product User & Community Expert

N

nicholasd69043656Author

Participant

Oh okay, the 130 cancellation fee makes sense now... someone has to pay for moderators to write a useless comment on a complaint 30 seconds after it was posted.

The point of my post is that a software giant like adobe shouldn’t be charging students penalties. Most software companies are making their software free to use for students to inspire creativity and productivity. This is just a money grab, there’s no reason for it.

Barb Binder

Community Expert

I know this is frustrating for you, Nicolas and I'm sorry. We do understand the point of your post, and there is nothing any of us can do about it, other than to draw your attention to the terms that all subscription sites use so that you (and others reading this post later) don't find yourself in this predicament again.

This is a user-to-user forum. We work in the field with Adobe products, and volunteer in our spare time to help others with their questions on the products that we use. We are not paid.

~Barb at Rocky Mountain Training

Barb Binder

Community Expert

Hey Nicolas:

I don't recommend purchasing any subscription without a.) reading the terms and b.) putting the auto-renewal date on your calendar, be it an Adobe subscription, Dropox, iCloud storage, Lynda.com, etc. Most of us only make this mistake once.

~Barb

~Barb at Rocky Mountain Training

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