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Alluring_soul41ea
Participant
October 1, 2026
Answered

14 days and the refund is still not relected

  • October 1, 2026
  • 1 reply
  • 18 views

I already cancelled my subscription last Sept 17, 2026 which is the same day with the start of my subscription so I am eligible for the 14 days refund policy. But until now the refund is still not credited in my account. Please help, thank you

    Correct answer ShivangiGupta

    Hi ​@Alluring_soul41ea,

    I confirm that Adobe had initiated a refund on Sep 17, 2026. Ideally, the refunds get processed within 10-14 days. Did you speak with your bank regarding this?
    If yes, please feel free to start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Let us know the update.

     

    ^Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 1, 2026

    Hi ​@Alluring_soul41ea,

    I confirm that Adobe had initiated a refund on Sep 17, 2026. Ideally, the refunds get processed within 10-14 days. Did you speak with your bank regarding this?
    If yes, please feel free to start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Let us know the update.

     

    ^Shivangi

    ^Shivangi
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