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Alluring_soul41ea
Participant
October 1, 2026
Answered

14 days and the refund is still not relected

I already cancelled my subscription last Sept 17, 2026 which is the same day with the start of my subscription so I am eligible for the 14 days refund policy. But until now the refund is still not credited in my account. Please help, thank you

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    October 1, 2026

    Hi ​@Alluring_soul41ea,

    I confirm that Adobe had initiated a refund on Sep 17, 2026. Ideally, the refunds get processed within 10-14 days. Did you speak with your bank regarding this?
    If yes, please feel free to start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Let us know the update.

     

    ^Shivangi

    ^Shivangi
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    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 1, 2026

    Hi ​@Alluring_soul41ea,

    I confirm that Adobe had initiated a refund on Sep 17, 2026. Ideally, the refunds get processed within 10-14 days. Did you speak with your bank regarding this?
    If yes, please feel free to start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Let us know the update.

     

    ^Shivangi

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    ^Shivangi
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