₺1830 CANCELLATION FEE

Question

Hello . I bought adobe crative . I couldn't cancel the plan because it told me to change my payment method on your page when I entered to cancel during the trial period. I changed my card but it still didn't confirm. So I couldn't cancel my plan. When I entered to cancel later, I saw that 330 TL was withdrawn from my account and if I cancel, a cancellation fee of 1800 TL would be charged. Can you help me please? Unfortunately, I am in a very silly situation. I am a student, I do not have the opportunity to pay this cancellation fee.

thatsmauri · Accepted Answer

Hi there,

sorry to hear that you were experiencing problems 😞 Please be aware that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues directly. For these type of issues, you will need to contact Adobe Customer Care for assistance instead:

https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the bottom right to initiate a Chat.

Best Regards,
Maurice

ProDesignTools · Answer

Adobe's Annual plans (and Student plans) are for a 12-month commitment. There is a free trial at first, lasting for 7 days. If you don't cancel before the trial ends, then your credit card would be charged. However, there is still a 14-day period after that point in which you can get a full refund.

Here's a guide explaining it all which should help you find the best solution, and possibly save some time or money

What You Should Know Before Canceling Your Adobe Trial or Subscription

Outside of that, we cannot really help further here, as this is primarily a user-to-user forum – so your best bet would be to contact Adobe Customer Care directly.

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