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Participant
November 27, 2024
Question

2 accounts subscriptions

  • November 27, 2024
  • 1 reply
  • 86 views

Somehow I'm logged in to free version but am unable to find sign in information for my paid account in order to update purchase. How can I get help!?

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1 reply

kglad
Community Expert
Community Expert
November 27, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location