2 Adobe account on the same email address

Question

My email address is linked to 2 Adobe accounts (idk how this is possible but it's the case). One of them has a license but the other don't, it's a problem. I tried to chat with the Adobe bot but at this point I just want to talk with an humain, how can I contact the Adobe support service ? Thanks

jane-e · Answer

@juliette_7720

Only Adobe Customer Care can assist with account information. You'll have to contact them again. There are two ways to contact them.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent" to get a human and not the bot

Ask for a case number at the beginning of the chat

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

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