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FerdinandvN
FerdinandvN
Participant
August 22, 2025
Pregunta

2 licentiecodes ingevuld en 2e geeft verkeerde datum aan

  • August 22, 2025
  • 1 respuesta
  • 155 visualizaciones

Goedendag

Ik had een tijdje geleden een licentiecode ingevuld en deze was tot 16 sept 2025, enkele dagen geleden de volgende alvast ingevuld en die staat op 20 november 2025 en moet volgens mij op 20 dec 2025 komen te staan. Hoe kan dat aangepast worden?

 

Dank voor het meedenken!

Ferdinand

1 respuesta

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 22, 2025

Hi @FerdinandvN,

We appreciate you reaching out. I can see that you have both individual and team's license. Where did you use the license code? Could you share more details?

We're here to help.


^Shivangi

FerdinandvN
FerdinandvNAutor
Participant
August 25, 2025

Hi

Thanks for your reply!

I don't know, I got 2 licencecodes. In the screen for adjusting payments there was the date of sept 16th, and I presumed that if I would fill in the new code it would be starting on the 16th of sept. and continues till 16th of december.

I don't know anything about a team's licence, I just used the individual licence code.

Best regards

Ferdinand

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 25, 2025

I see. Thanks for confirming. Please cancel the team's license if you are not using it: https://adobe.ly/4fPBgpD

Also, could you confirm where did you get the license code from? Is it for Creative Cloud or any specific application?

^Shivangi

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