2 plans of the same app working, can't cancel one of these

Question

I have two active Premiere plans: one I signed up for last year—which stopped working after I changed cards—and another I signed up for recently. I want to cancel the old one, but the system simply won't let me; I'm being charged for it on my new card alongside the recent plan (which is cheaper because I got a promotional rate). In short, I'm paying for two Premiere plans but can't cancel the problematic one because the "Manage Plan" tab just loads endlessly and never opens.

AkanshaAshra · Accepted Answer

Hi ​@stylish_Mermaidf8e6,Thanks for reaching out to the community.We can see that you currently have two Premiere plans on the account. Since you're already subscribed to another active Premiere plan, we recommend contacting Adobe Support for assistance with the older subscription. The support team can review the duplicate plan and help you with the available cancellation options.You can contact Adobe Support using the link below:https://helpx.adobe.com/contact.html?rghtup=autoOpenIf the Manage Plan page continues to load endlessly, please try signing in through an incognito/private browser window or clear your browser's cache and cookies before trying again.Please let us know if you have any other questions or run into any issues. We're happy to help.^Akansha

Manan Joshi · Answer

You will be charged until the plan is cancelled.If you are not able to self cancel then contact Adobe Support and get it cancelled.

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