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carl750
Known Participant
June 12, 2025
Beantwortet

2025 stand alone download problem

  • June 12, 2025
  • 2 Antworten
  • 1573 Ansichten

I recieved the email with the order number.  I go to my account.  It is not there.   Trying various approaches I got to where I could down load the product ........... buy then is asks me to signin to start my "Free Trail".

 

How do I get to my order so I can get the serial number, or what ever esle I need to do to get my real product I paid for?

Carl

 

Beste Antwort von Anshul_Nautiyal
quote

Clearly after "sign on" I am on a online version ............ not the stand alone I bough


By @carl750

 

There is no "online" version of Photoshop Elements.  All versions are "stand alone."

The 2025 version is a three year subscription. When the subscription ends, it is not usable.

Older versions are not a subscription, and will work as long as your operating system is compatible with the version.

 


Hi @carl750,

 

Thank you for reaching out. Based on the issue described, it appears there may be a conflict with account recognition and license validation.

We recommend contacting our Adobe Support team directly using the following link:
https://adobe.ly/3SQPs7q

Let us know if you need further assistance.

Regards,
^AN

2 Antworten

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 12, 2025

Did you purchase directly from Adobe?

Which product did you purchase?

When did you purchase it?

C
carl750Autor
Known Participant
June 13, 2025

I bought direct (on main screen of 2019 version under Windows 10).   There was a comment about that I would recieve an email.

 

I got the email .................. probably the beginning of the problem.   Years ago I had bought the copy I was using under "email 1"; but now primarily use "email 2".  When I bought Adobe or my Windows 10 machine defaulted the email to "email 2".

I received an email (at email2" address ................... on a different computer ... I use standalone OUTLOOK)

 

I copied that email to my new Windows 11 machine.   I clicked on "Get Started"

 

It took me to this

 

I clicked on the DOWNLOAD ............... and it did download the exe ............. the exe installed the product.

But when I open Photoshop Element Editor ............ it wants me to click on "start trail" or click on "buy".

 

What have I attempted so far ............. since I now have two Adobe accounts ...... one under the orginal "email 1" what the old 2019 and other oders ones show up ........... with a serial # for each.    And one under "email 2" ........... which no list of products with serial # ................ just the image above with offer to download.

I have now added to both Adobe accounts both "email 1" and "email 2", but that has got me to where I have the needed serial number of the new 2025 standalone version.

Any suggestions?

Carl

 

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 13, 2025

is 2025 the product you're trying to use?

 

if so, does it appear in the account you used to make the purchase?

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 12, 2025

Hi @carl750,

 

Thanks for reaching out. It looks like you're experiencing issues accessing your purchased 2025 standalone Adobe product. Here are a few steps to help resolve the issue:

  1. Check your Adobe account
    Sign in at https://adobe.ly/44fSA2Q using the same email used for the purchase. Go to Plans > Order History or Products to verify if your product is listed. If it’s missing, the purchase may not be associated with this Adobe ID.

  2. Check your email
    Look for an email from Adobe with a subject like "Your Adobe Order Confirmation." If it's not in your inbox, check your spam or junk folder.

  3. Find your serial number
    If you purchased a standalone version, you may need the serial number. Use Adobe’s official guide to locate it here: https://adobe.ly/4l9aASp

Let us know if you need further assistance.

Regards,
^AN

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