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Participant
April 23, 2024
Question

23,99€ every month - ie 044-207-3650

  • April 23, 2024
  • 1 reply
  • 394 views

Hi,  I have -23,99€ every months since June 2023, I thougth that was my Adobe Suite sub (which actually is 35,99), but not !!! I don't even find any explanation, neither in my mails or in my adobe account ! Only this on my account : ie 044-207-3650 Whats is it ? How do i get back my money ? It's near 240€ !! Thanks a lot

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1 reply

kglad
Community Expert
Community Expert
April 23, 2024

https://helpx.adobe.com/x-productkb/policy-pricing/subscription-price-increase-2023-individual-plans.html

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
April 23, 2024

Thanks for your answer, but I do pay for my Adobe Cloud Plan, 35,99€ per month, and have this other 23,99€ took from my account every month in parrallel. No invoice, no sub, no mail about it, nothing.

So it's not a point of how to unsubscribe, or any cancellation of any kind. Adobe is taking my money for no reason since near 1 year.

kglad
Community Expert
Community Expert
April 23, 2024

check your account, https://account.adobe.com and let us know if you need help.