30 day trial wasn't cancelled

Question

Hi. I cancelled my Acrobat Pro DC and Stock Photo subscription during the trial phase. I just noticed that both have continued to bill me (3 months). I haven't used the accounts at all during the post-trial phase.

How do I correct this as I haven't found a way to contact support directly to refund my subscription fees?

Thank you,

Sarah

Nancy OShea · Answer

Log-in to your account with your Adobe ID and Password. Use a good browser that doesn't have ad or script blockers.
https://account.adobe.com/plans
If you still need customer support, scroll down to Contact Adobe button on the same page
In the chat box, type Billing Agent followed by Enter/Return key.

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