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Question

30 Days Service Credit

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Just got an email, saying :

Service credit

We credited your account with 30 free day(s) of service.

To view or print invoices, open your Billing History, or navigate through your Account Management page: Manage your account > My plans > Manage plan.

Membership details

Photography plan (20GB)

The issue is that when i went to check on my adobe account, i saw that the plan changed from Monthly to Annual Monthly and that the billing info was updated. Same happened for my Substance plan.

I had to cancel both plan and change my password. Can someone tell me whats happening please.

Creative Cloud

Peru Bob

Community Expert

Just got an email, saying :

Photography plan (20GB)

the plan changed from Monthly to Annual Monthly

By @CG Realism

The Photography Plan is only available with an annual commitment.

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C

CG RealismAuthor

Participant

Thanks Peru, it was all confirm and everything is good now !

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kglad

Community Expert

great. don't forget to enable 2fa

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kglad

Community Expert

enable 2fa.

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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C

CG RealismAuthor

Participant

I'm quite stressed, did my adobe account got hacked ?

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kglad

Community Expert

ask adobe support. and enable 2fa

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