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zack_4788
Participant
July 3, 2025
Answered

300 plus dollar early cancelation fee!?

  • July 3, 2025
  • 4 replies
  • 1440 views

Are you guys completely serious!? I didnt even use it once!! I would please like to somehow talk to a customer service representative? or need someones advice somewhere because I cannot, in my right mind, rationalizer this unjustified fee. 

    Correct answer John T Smith

    For anyone else reading this
    .
    Please read everything so you know what you are doing BEFORE you buy a subscription or start a trial... the link below has the information you need
    .
    You are allowed ONE trial per account... if you have already had a trial, and you sign up for another trial, you will be charged immediately
    .
    If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription... RENEWAL IS AUTOMATIC UNTIL YOU CANCEL
    .
    https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

    4 replies

    R
    rafael_5302
    Participating Frequently
    July 26, 2025

    Same thing here, I did a test, and I didn't find what I wanted, besides the price being too high for what I need, I made the mistake of forgetting to cancel, on July 12th they started charging, today, the 26th, within the 14 days to cancel through the website, they want to charge me an absurd fee, and I have no one to complain to.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 26, 2025

    you complained here.  but the issue is you failing to cancel when you knew you should.

     

    for others, don't start "free" trials with adobe or anyone else that has one of your credit card's info if you intend to, or might want to, cancel UNLESS you set a reminder. 

     

    and even with reminders life happens.  maybe you're injured and can't cancel on time.  plan ahead.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      July 3, 2025

      For anyone else reading this
      .
      Please read everything so you know what you are doing BEFORE you buy a subscription or start a trial... the link below has the information you need
      .
      You are allowed ONE trial per account... if you have already had a trial, and you sign up for another trial, you will be charged immediately
      .
      If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription... RENEWAL IS AUTOMATIC UNTIL YOU CANCEL
      .
      https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        July 3, 2025

        you agreed to a one year contract (for a lower monthly fee).  that contract included a penalty for early plan cancellation.

         

        check the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

        A
        Community Manager
        Anshul_NautiyalCommunity Manager
        Community Manager
        July 3, 2025

        Hi @zack_4788,

         

        Thank you for reaching out.

        Upon reviewing your account, I can confirm that you have an active Creative Cloud Pro license associated with the Adobe ID used to post this query. This subscription is part of an annual plan billed on a monthly basis.

        Please be aware of the following terms:

        If the plan is canceled within 14 days of the original purchase, there is no cancellation fee. You will receive a full refund, and your account will revert to a free membership.

        If the plan is canceled after 14 days, an early termination fee equal to 50% of the remaining contract value will apply. For example, if the plan is canceled in the ninth month of the subscription, you would be charged 50% of the fees for the remaining three months.

        This cancellation fee is in place because annual plans billed monthly are offered at a discounted rate. The fee reflects the discount provided when the full term commitment is not completed. For more details, please refer to:
        https://adobe.ly/4klk9N2

        We hope this information is helpful. Please don’t hesitate to reach out if you have any further questions or need additional assistance.

         

        Regards,

        ^AN

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