Skip to main content
Participant
May 17, 2025
Question

3x charges on my bank account, 4th charge worked, but bank account charged yet adobe only shows 1x?

  • May 17, 2025
  • 3 replies
  • 216 views

I have this problem with Adobe payment, i kinda missed my payment by 2 days, and when i actually have the funds to pay, I clicked the retry this payment method, then it says payment failed, i tried that 3 times in a row hoping it was an error, BUT ADOBE DID CHARGED FOR THE SO CALLED FAILED PAYMENT 3 TIMES IN A ROW. And then, in my adobe account, it only shows that i've been charged 1 times by adobe, which is weird, my bank was charged multiple times, the balance is lowering, yet why only 1x showed up in the adobe invoice?

This is a screenshot of my bank account mobile banking app

As you can see all of them was on 18th of may where i try to repay with this payment method but failed 3 times. and here is the screenshot of the adobe's invoice :

the previous months were correct, but in may they only charged me once???? Is there any way to get a refund for this???

3 replies

gupta shivangi
Legend
May 19, 2025

Hi @Theodorus36910280mec6,

We appreciate you reaching out here. Please contact our support team here: https://adobe.ly/4jW8ftG

They'll help you with the resolution.


^Shivangi

Nancy OShea
Community Expert
Community Expert
May 18, 2025

Contact your bank.  Obviously, your bank needs to credit those funds back to your account.

 

 

 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 17, 2025

if adobe's paid more than once, yes.  but right now you're showing adobe's received payment once.  the others may be in transit back to your bank account.