404 page not found when i want to manage my plan

Question

Hi,I've been wanting to change my plan from student to personal/individual for a long time but i always get this error message when I click on "manage plan". I'm not sure what to do and i cant even access my programs anymore cause of this. pls help.

harrietb43060977 · Accepted Answer

try a mobile phone browser with wifi disabled.

Hi, apologies for the late reply, in the end it didnt work. still had the "page not found" error. how i resolved it is to contact customer service for them to help me cancel my plan (which was outdated, was with a previous retailer that no longer works with adobe). and got me a new plan. thanks for the help!

gupta shivangi · Answer

Thanks @harrietb43060977 for trying the suggestions made by the expert @kglad

Could you also try the steps listed in this article? https://adobe.ly/4i8D9xW

Let us know if you have any questions.
^Shivangi

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