500 Internal Server Error. When trying to buy credits

Forum|Forum|2 months ago
November 4, 2025
2 replies
32 views

I can't upgrade / buy credits. This problem happens from the pop-up within Photoshop and directly through the Firefly website. The popup account list is empty and the website throws a 500 Internal Server Error.

Thanks D

Credits and Subscription

kglad

Community Expert

in particular, try using a mobile phone's updated non-opera browser with wifi disabled.

S

SamarthS

Community Manager

Hi @Flinch01,

Thanks for reaching out and sorry about the issue. Could you try a different browser? If you still face the issue you can contact our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3JJvEld.

We appreciate your patience.

^Sam

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