7-day subscription that I could no longer cancel.

Question

Hello everyone, I have a problem? How do I communicate directly with Adobe employees? I HAVE A PROBLEM WITH THE ANNUAL SUBSCRIPTION, I subscribed to the 7-day free trial, but once subscribed I could not cancel the subscription, since on the Adobe page in the PLANS AND PRICES section nothing appeared, it said it is not possible to load the data. Please I want to cancel the subscription, it's been 3 months, trying to contact Adobe I hope they respond to me THANK YOU, I WILL SEND YOU A TRIAL.

kglad · Answer

use a mobile phone's updated non- opera browser to cancel.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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