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melb41901484
Participant
July 27, 2023
Answered

A billing system that is nefarious by design

  • July 27, 2023
  • 2 replies
  • 240 views

Amazon Prime is being investigated for nefarious business practices by charging people for Prime when they didn't know they were paying for it. 
Adobe is  a company with incredibly advanced and complex web applications - there is no way their billing system and incredibly tedious and difficult process to cancel a subscription is an accident. 
Anyone with the smallest amount of experience in administration knows that a system like this is DESIGNED. It's what adobe does, designs things. 
i have been trying to cancel for months and spent FAR too long jumping through hoops to still be subscribed. Outrageous and i hope the company is prosecuted for this eventually.

UNSUBSCRIBE ME AND REFUND ME! 
I feel like i have been robbed by Adobe.
i have taken screenshots and videos of my experiences trying to cancel. 

    This topic has been closed for replies.
    Correct answer John Waller

    Given your extensive experience with Adobe's billing systems, you'll be aware that posting on these user to user forums is unlikely to progress your issue further. There's nothing we, as Adobe users and customers, can do to investigate or remedy your complaints.

     

    Follow @kglad's advice and contact Adobe Customer Care to complete your cancellation.

     

    It may help if you post your existing Case Number, given to you by Adobe, here in case Adobe Staff pop in. They can then follow it up with the relevant department.

    2 replies

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    July 28, 2023

    Given your extensive experience with Adobe's billing systems, you'll be aware that posting on these user to user forums is unlikely to progress your issue further. There's nothing we, as Adobe users and customers, can do to investigate or remedy your complaints.

     

    Follow @kglad's advice and contact Adobe Customer Care to complete your cancellation.

     

    It may help if you post your existing Case Number, given to you by Adobe, here in case Adobe Staff pop in. They can then follow it up with the relevant department.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 27, 2023

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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