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Participating Frequently
November 28, 2025
Question

A message about another person using my account keeps popping.

  • November 28, 2025
  • 2 replies
  • 228 views

A message about another person using my account keeps popping, and it's not true, nobody's using my account, it started when I updated to MacOs Tahoe (26). I've changed my password several times and it keeps showing, not everyday, not always with indesign, sometimes is Acrobat other times it's Phtoshop, usually when I quit and reopen it stops showing, but ut's annoying, maybe it's not sending the message I quit the App at home, because I use it both at home and in my workplace.

 

Is someone. else seeing this message (it's in Spanish but you get the point)? Or it's just me and I got a hacker who only hacks Adobe, BTW?

2 replies

gupta shivangi
Legend
November 28, 2025

Hello,

You can check the list of activated devices here: https://adobe.ly/487RtEG

You can deactivate the extra devices and see if it helps.


^Shivangi

hahbeeAuthor
Participating Frequently
December 9, 2025

There're only visible my two active devices, home and work, if I'm at home my work mac is turned off and viceversa, I activated the two step verification via Adobe Account Access App. Let's see if that works.

kglad
Community Expert
Community Expert
December 9, 2025

@hahbee 

 

you should delete the activatated devices via your account page and then sign into your two computers.

kglad
Community Expert
Community Expert
November 28, 2025

check your account, https://account.adobe.com/activated-devices

paste here a screenshot of the activated devices panel