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Participant
Sep 4, 2026 8:08 AM UTC
Answered

A minha assinatura anual expirou mas na minha conta e nos planos não aparece nenhuma opção para poder renovar como posso renovar a assinatura?

A minha assinatura anual expirou mas na minha conta e nos planos não aparece nenhuma opção para poder renovar como posso renovar a assinatura?

    kanikas28368183
    kanikas28368183Correct answer
    Community Manager
    Sep 4, 2026 8:13 AM UTC

    Hi sharp_Rhapsody778c,

    I can see that you have an account using the same email address as your Community account. However, I don't see any active subscription associated with this ID.

    Are you using a different Adobe ID for the subscription?

    Subscriptions typically renew automatically. Please refer to the link for more details.


    Thanks
    ^KS

    2 replies

    kglad
    Community Expert
    Community Expert
    Sep 4, 2026 1:33 PM UTC

    … and make sure you’re checking the correct account, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

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    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    Sep 4, 2026 8:13 AM UTC

    Hi sharp_Rhapsody778c,

    I can see that you have an account using the same email address as your Community account. However, I don't see any active subscription associated with this ID.

    Are you using a different Adobe ID for the subscription?

    Subscriptions typically renew automatically. Please refer to the link for more details.


    Thanks
    ^KS

    Translate