A refund needed

I was billed without my knowledge 

By @Merrissa2545939213g6

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Makes no sense.  How did Adobe get your credit/bank card details if you didn't give it to them when you joined?

If you're certain you or a family member never ordered / downloaded anything, then contact your bank immediately.  Your card may have been compromised.  If so, the bank will have you sign some legal papers before launching a fraud investigation with law enforcement and cancelling your card to further purchases.

no help has been given through contact support or email..the virtual assistant isn't responding 

Hi

You'll need to contact Adobe Customer Care