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ablexo
ablexo
Participant
May 13, 2026
Answered

A Request in refunding

  • May 13, 2026
  • 2 replies
  • 12 views

  Hi, I’ve been charged with an unsual money (around 22.99$) on my visa card. The thing is, my plan has been cancelled for many months (on Dec 13th 2025) and I’m still getting charged today. I didn’t even find any bills or subscriptions in my plans. I’d like to demand a refund, the money is very important to me at this moment. My bank usually doesn’t have enough 30$, but when I received 50$ today, I was charged so I was freaked out. Sorry for my poor English, I hope the words are understandable enough.

 

    Correct answer ShivangiGupta

    Hi ​@ablexo,

    Thanks for writing in.

    I looked into your account info associated with this email address and I confirm that the last transaction made by Adobe was in 2025. There hasn’t been any transaction requested by Adobe post that.

    I would recommend you to refer to this article to identify the unknown charge: https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    Also, please contact your bank to get more details about the transaction details.

     

    I hope it helps.

     

    ^Shivangi

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    May 13, 2026

    Hi ​@ablexo,

    Thanks for writing in.

    I looked into your account info associated with this email address and I confirm that the last transaction made by Adobe was in 2025. There hasn’t been any transaction requested by Adobe post that.

    I would recommend you to refer to this article to identify the unknown charge: https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    Also, please contact your bank to get more details about the transaction details.

     

    I hope it helps.

     

    ^Shivangi

    ^Shivangi
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 13, 2026

    Hi ​@ablexo you will have to contact Adobe support. These are peer to peer forums so you won’t get the help required in this case.

    -Manan
    ablexo
    ablexoAuthor
    Participant
    May 13, 2026

    How can I contact them, can you help me please?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 13, 2026

    ​@ablexo 

     

    statt with https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html as suggested by ​@ShivangiGupta .

     

    if that shows no adobe charges, report fraud to your credit card company.  if it shows a charged adobe account that you recognize, sign into adobe.com with that id and check your account, https://account.adobe.com 

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