A 'sync issue' causes my paid service not to work, only solution is to buy again, is this normal ?

Hello!

I`m posting this, because I can hardly believe it.

I`ve fully paid my yearly Photo Plan with Lightroom and PS.

However - the month(30d) I bought it it stopped working.

Showing all functions as disabled, and needing to buy subscription.

All was paid in full.

And all I saw was "module disabled". Subscribe again.

I contacted support.

What I got, that there was a 'sync issue', as a reason.

I was offered a "solution".

That my plan can be cancelled, and that I can buy it again.

And I will be reimbursed, but not a full amount, but minus one month. 

Nevermind this.

But - is really the only solution to 'sync issues' having to cancel subscription and buy anew?

We are in a cloud reality, but this is worse than fax era solutions.
Or maybe support does not know something ?
Could possilby someone confirm this 'solution'?

I went through with this, as I need my service running, but - what if the issue repeats itself, and each time I will be put back on this refund-rebuy thing, just each time having to loose 20+$ in the process ?

This does not sound customer friendly at all.

p.s. please be kind, I could not found a proper community category for this, so I posted in lounge.