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Clever_sharpness5F93
Participant
March 4, 2025
Answered

Abbonamento non funziona

  • March 4, 2025
  • 3 replies
  • 223 views

Buongiorno,

il 24/02/2025 ho effettuato l'acquisto del piano per studenti. Non mi ha dato problemi fini a ieri, quando non mi ha più permesso ad accedere alle applicazioni e non riconosce il fatto di aver fatto un abbonamento, nonostante i soldi me li abbiano presi.

Come posso fare? 

Correct answer jane-e

@Clever_sharpness5F93 

 

Please try the four steps here and let us know how it goes:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

"Try the following solutions in the specified order until the issue is fixed. If you are a teams or enterprise user, see resolve trial and license expired errors for teams & enterprise users.

  • Make sure your subscription is active
  • Sign out and then sign in
  • Update your Creative Cloud apps
  • Remove entries in the hosts file"

 

Also check this site to find your plan:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

I've moved your post to Account, Payment, and Plan.

 

Jane

 

3 replies

gupta shivangi
gupta shivangi
Legend
March 4, 2025

Hi @Clever_sharpness5F93,

Could you test the issue after signing out and signing back in to the Creative Cloud desktop application?

Let us know if it brings any change.


^Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 4, 2025

only if @jane-e 's first link fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
March 4, 2025

@Clever_sharpness5F93 

 

Please try the four steps here and let us know how it goes:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

"Try the following solutions in the specified order until the issue is fixed. If you are a teams or enterprise user, see resolve trial and license expired errors for teams & enterprise users.

  • Make sure your subscription is active
  • Sign out and then sign in
  • Update your Creative Cloud apps
  • Remove entries in the hosts file"

 

Also check this site to find your plan:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

I've moved your post to Account, Payment, and Plan.

 

Jane

 

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