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Nick352628200il9
Participant
February 5, 2024
Question

Abbuchung trotz fristgerechter Kündigung

  • February 5, 2024
  • 1 reply
  • 321 views

Hallo zusammen,

 

von meinem Konto wurde der monatliche Betrag abgebucht und nicht zurückerstattet, obwohl die Kündigung fristgerecht erfolgte. Die Kündigung lief, mit Ausnahme der unrechtmäßigen Abbuchung, ansonsten einwandfrei. Denn:

 

1. Der virtuelle Assistenz behauptet, es gäbe keine aktiven Abos, weshalb ich den Kundensupport nicht erreichen kann.

2. Es gab am Tag der Kündigung eine Bestätigung per E-Mail "(...) Ihr Dienst endet am 22-Januar-2024 (PT). (...)".

3. Ich habe keinen Zugriff auf die Produkte, für die die Zahlung erfolgte.

 

Ich bitte euch um Hilfe.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 5, 2024

    Refunds can take as much as 2 weeks to process

     

    Use X/Twitter

     

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      N
      Nick352628200il9Author
      Participant
      February 5, 2024

      Thank you very much for your quick reply. I followed the instructions and the response of the virtual assistant is as follows:

      "To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (...)."

      Hence, the only remaining option is to create an X account and address @AdobeCare?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 5, 2024

      you can type "agent" then when no plan found, type "subscription"

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