Abbuchung trotz Kündigung

​@Showlite 

first, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the billed account.  then go to https://account.adobe.com and sign into that account and cancel your subscription.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Hi Brau�e,

We are here to help you. I see that you had purchased an Acrobat Pro subscription under the same ID that you are using here. The subscription was cancelled in April and there have been no charges since then. Adobe is not charging you for any subscription. 

Where do you see those charges? Do you mind putting the details here and check from where these charges are originating: https://adobe.ly/4pcCNKa

Hope this helps. 

Thank you for your reply.

Unfortunately, I can't find either the membership confirmation email or the cancellation email.