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R
ramin_nezami
Participant
July 9, 2025
Answered

Abbuchung trotz Kündigung

  • July 9, 2025
  • 2 replies
  • 373 views

Ich habe mein Abonnement rechtzeitig gekündigt, trotzdem wurden mir erneut 18,14 € abgebucht.
Wie kann ich mein gesamtes Konto vollständig kündigen, sodass keine weiteren Zahlungen mehr erfolgen?

Mit freundlichen Grüßen

 
Correct answer kglad

Ramin, sorry for any confusion, but your subscription is still active. This is why you were charged. Please complete the steps listed in https://adobe.ly/44ECQp4 if you want to cancel your active subscription and discontinue any future charges. ^JW


make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

2 replies

B
Brau�e
Participant
November 13, 2025

Guten Morgen, ich bin froh das es nicht nur mir passiert. Ich habe mein Abo seit April gekündigt und es wird immer noch Geld abgebucht. In allen Webseiten und Programmen steht auch das ich kein Abo mehr habe.

Macht dagegen was.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
November 13, 2025

Hi Brau�e,

 

We are here to help you. I see that you had purchased an Acrobat Pro subscription under the same ID that you are using here. The subscription was cancelled in April and there have been no charges since then. Adobe is not charging you for any subscription. 

 

Where do you see those charges? Do you mind putting the details here and check from where these charges are originating: https://adobe.ly/4pcCNKa

 

Hope this helps. 

 

Thanks 
^KS

B
Brau�e
Participant
November 13, 2025

Guten Morgen,

über Paypal wird mir seit April immer noch Geldabgebucht.

Hier die letzten Paypal daten:

Bezahlt mit
(Commerzbank AG x-5500)
23,79 €
Transaktionscode
2E464011TC324992E
Verkäufer
Adobe Systems Software Ireland LTD
+353 1800946197
Rechnungsnummer
BL3274619085
Bestellübersicht
ADOBE *Adobe
19,99 €
Steuer
3,80 €
Summe
23,79 €
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 9, 2025

What do you see for your account at https://account.adobe.com/

 

Did you keep the verification email you received when you canceled?

R
ramin_nezamiAuthor
Participant
July 9, 2025

Thank you for your reply.

Unfortunately, I can't find either the membership confirmation email or the cancellation email.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 9, 2025

Ramin, sorry for any confusion, but your subscription is still active. This is why you were charged. Please complete the steps listed in https://adobe.ly/44ECQp4 if you want to cancel your active subscription and discontinue any future charges. ^JW

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