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Abbuchungen OHNE Abo!

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Hallo,

mir wird seit Monaten Geld abgebucht, aber ich habe kein Abo!!! Es läuft über Paypal, das heißt, ich habe keine Kreditkarten Infos. Was soll ich machen?

Jeff_A_WrightCorrect answer

Community Manager

I am sorry to hear you are still unable to reach us, @Jackie_jcksn.

The chat window opens up automatically when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen. It is fairly large and takes up about a third of the screen, starting in the bottom right-hand corner.

Please share this discussion with someone local who can help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. The experience works on tablets and smartphones. If you do not have another computer available to you, @Jackie_jcksn.

Jackie_jcksnAuthor

Participant

and where do I contact someone on the page you sent me a link to?

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Jeff_A_Wright

Correct answer

Community Manager

I am sorry to hear you are still unable to reach us, @Jackie_jcksn.

The chat window opens up automatically when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen. It is fairly large and takes up about a third of the screen, starting in the bottom right-hand corner.

Please share this discussion with someone local who can help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. The experience works on tablets and smartphones. If you do not have another computer available to you, @Jackie_jcksn.

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Jackie_jcksnAuthor

Participant

and what am i supposed to with that link? it doesnt help at all, it just sends me back to the community! how can I contact someone who can help me???? is this a joke?

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Jeff_A_Wright

Community Manager

I appreciate the update, @Jackie_jcksn , and I am sorry for the continued frustrations that you are encountering.

I don’t see any records of any attempts to reach us, @Jackie_jcksn, so use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a search can be performed for the PayPal purchase.

If the device or network you are using is managed by an organization, @Jackie_jcksn, then you will need their help to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, Yvonne.

I apologize for any problems you have encountered while managing your commitments to Adobe. I can confirm that there are no active subscriptions under the account you used to post to this public discussion forum. Great job on canceling your subscription, Jackie_jcksn!

Please see https://adobe.ly/4v2ZNOg to locate the account with your active subscription.

Once you are logged in with the correct account, you can use the steps listed at https://adobe.ly/4w4I21G to cancel any unneeded subscription.

For more information about the cancellation and refund process, see https://adobe.ly/4eD2Lm3.

Please update this public discussion thread if you have any additional questions, Jackie_jcksn. ^JW

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Jackie_jcksnAuthor

Participant

Thank you Jeff,

the problem is, I cannot use the charge finder BECAUSE ITS PAYPAL, so what do I do?

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ShivangiGupta

Community Manager

Please feel free to contact our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

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^Shivangi

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