Participant

Answered

Abbuchungen OHNE Abo!

Forum|Forum|23 days ago
June 23, 2026
3 replies
26 views

Hallo,

mir wird seit Monaten Geld abgebucht, aber ich habe kein Abo!!! Es läuft über Paypal, das heißt, ich habe keine Kreditkarten Infos. Was soll ich machen?

Correct answer Jeff_A_Wright

I am sorry to hear you are still unable to reach us, @Jackie_jcksn.

The chat window opens up automatically when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen. It is fairly large and takes up about a third of the screen, starting in the bottom right-hand corner.

Please share this discussion with someone local who can help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. The experience works on tablets and smartphones. If you do not have another computer available to you, @Jackie_jcksn.

Jackie_jcksnAuthor

Participant

and where do I contact someone on the page you sent me a link to?

Jeff_A_Wright

Correct answer

Community Manager

I am sorry to hear you are still unable to reach us, @Jackie_jcksn.

The chat window opens up automatically when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen. It is fairly large and takes up about a third of the screen, starting in the bottom right-hand corner.

Please share this discussion with someone local who can help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. The experience works on tablets and smartphones. If you do not have another computer available to you, @Jackie_jcksn.

Jackie_jcksnAuthor

Participant

and what am i supposed to with that link? it doesnt help at all, it just sends me back to the community! how can I contact someone who can help me???? is this a joke?

Jeff_A_Wright

Community Manager

I appreciate the update, @Jackie_jcksn , and I am sorry for the continued frustrations that you are encountering.

I don’t see any records of any attempts to reach us, @Jackie_jcksn, so use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a search can be performed for the PayPal purchase.

If the device or network you are using is managed by an organization, @Jackie_jcksn, then you will need their help to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, Yvonne.

I apologize for any problems you have encountered while managing your commitments to Adobe. I can confirm that there are no active subscriptions under the account you used to post to this public discussion forum. Great job on canceling your subscription, Jackie_jcksn!

Please see https://adobe.ly/4v2ZNOg to locate the account with your active subscription.

Once you are logged in with the correct account, you can use the steps listed at https://adobe.ly/4w4I21G to cancel any unneeded subscription.

For more information about the cancellation and refund process, see https://adobe.ly/4eD2Lm3.

Please update this public discussion thread if you have any additional questions, Jackie_jcksn. ^JW

Jackie_jcksnAuthor

Participant

Thank you Jeff,

the problem is, I cannot use the charge finder BECAUSE ITS PAYPAL, so what do I do?

ShivangiGupta

Community Manager

Please feel free to contact our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

^Shivangi

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