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R
Robert26968776lu50
Participant
November 4, 2022
Answered

Able to cancel because my employer now offers this software?

  • November 4, 2022
  • 1 reply
  • 131 views

I have a subscription (1-year contract) billed monthly, which I use for work-related things. I just learned my employer now provides Creative Cloud for Enterprise as a company license. Obviously, I no longer need two simultaneous paid accounts. Cancelling the plan includes a $76 early termination fee. Is there any way to get this waived, considering my account access is still being paid for and I'm not just choosing to cancel. Both accounts even use the same email.  Thank you. 

This topic has been closed for replies.
Correct answer kglad

good to hear.  

 

for others with an individual subscription: use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from enterprise&teams>

1 reply

R
Robert26969161qcmg
Participant
November 4, 2022

I was able to resolve this on my own - originally, the help menu suggested I do this first but ultimately I was able to reach a person via chat.  Early termination fee is being waived.  Thank you.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 4, 2022

good to hear.  

 

for others with an individual subscription: use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from enterprise&teams>

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