abo ändern/ beibehalten student teacher

Question

Hello Community,

i used to be a student until march ´23, now I´m a teacher and still wanted to get the discount

for the package. So I uploaded my contract and it´s already confirmed by adobe.

But the price is still at 60 € instead of 30 €

How can I change that back to the 30?

thanks for your help

Valentina

kglad · Answer

if you administer your own plan (and not your school), contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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