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H
herr-hilt
Participant
May 20, 2025
Answered

Abo in ein „Jahres-Abo, Prepaid“ umwandeln

  • May 20, 2025
  • 4 replies
  • 1759 views

Vor kurzem (Freitag, 16.05.2025) wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll.

 

Überraschung: es klappt nie!

Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache.

 

Auch ist der KI-Chatbot der dümmste und am wenigsten hilfreiche, mit dem ich es jemals zu tun hatte. Er verweist auf Mitarbeiter, die aber nicht da sind und nur zu den Öffnungszeiten zu erreichen sind. Auf die Frage nach den Öffnungszeiten kommt keine Antwort und der erneute Verweis auf die Hilfeseiten, die nicht hilfreich sind.

 

Es ist ärgerlich, wenn erst die Preiserhöhung in Verbindung mit einem Angebot zur Änderung der Zahlung, was aber technisch nicht möglich ist.

    Correct answer ShivangiGupta

    📝 Thread Summary

    The user reported that Adobe did not allow cancellation of a free trial, specifically when attempting The user reported that they continued to be charged by Adobe even after canceling their plan and receiving a cancellation confirmation email.

     

    📚Best Resolutions for similar issues

     

    1. Understand that active subscriptions generally cannot be converted directly to prepaid annual plans
      You usually need to wait until the current subscription term ends and then purchase a prepaid annual plan separately, as Adobe treats prepaid plans as new licenses rather than conversions.

    Reference: Change your Adobe plan

    1. Check whether cancellation fees apply before ending the current plan
      If you cancel an annual plan early, Adobe may apply an early termination fee depending on your contract type. Review this before making changes.

     

    1. Purchase the prepaid annual plan after the current plan ends
      Once the existing subscription has expired, you can redeem a prepaid code to start a new annual prepaid subscription under the same Adobe ID.

    ​

    1. Verify Adobe ID consistency to avoid access issues
      Always sign in with the same Adobe ID when redeeming a prepaid plan to ensure your apps and entitlements activate correctly.

     

    📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.

    4 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    May 25, 2026

    📝 Thread Summary

    The user reported that Adobe did not allow cancellation of a free trial, specifically when attempting The user reported that they continued to be charged by Adobe even after canceling their plan and receiving a cancellation confirmation email.

     

    📚Best Resolutions for similar issues

     

    1. Understand that active subscriptions generally cannot be converted directly to prepaid annual plans
      You usually need to wait until the current subscription term ends and then purchase a prepaid annual plan separately, as Adobe treats prepaid plans as new licenses rather than conversions.

    Reference: Change your Adobe plan

    1. Check whether cancellation fees apply before ending the current plan
      If you cancel an annual plan early, Adobe may apply an early termination fee depending on your contract type. Review this before making changes.

     

    1. Purchase the prepaid annual plan after the current plan ends
      Once the existing subscription has expired, you can redeem a prepaid code to start a new annual prepaid subscription under the same Adobe ID.

    ​

    1. Verify Adobe ID consistency to avoid access issues
      Always sign in with the same Adobe ID when redeeming a prepaid plan to ensure your apps and entitlements activate correctly.

     

    📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.

    ^Shivangi
    C
    Cosmicpapa
    Participant
    July 14, 2025

    Ich habe genaus das gleich Problem Richtig schlechter Service in Zeit von KI ! Der Chat Bot taugt rein gar nichts.

    Es kommt der Verdacht auf, dass Adobe gar nicht an einem Wechsel zum Prepaid Rabatt interessiert ist!

    Service und Kommunikation: schlimmer kann man es nicht machen!!

     

      gupta shivangi
      gupta shivangi
      Legend
      May 21, 2025

      Hi @herr-hilt,

      We are sorry for the trouble. Please feel free to start a chat with our support team.

      They'll help you with the process.


      ^Shivangi

        H
        herr-hiltAuthor
        Participant
        May 21, 2025

        Danke! Heute hat es sofort geklappt mit dem Supportmitarbeiter!

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        May 21, 2025

        good to hear, @herr-hilt 

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        May 20, 2025

        some others have had this problem, but not everyone.  it's not clear to me get past the problem once you encounter it.

         

        have you clicked "change your plan"?

        H
        herr-hiltAuthor
        Participant
        May 21, 2025

        Hallo!

        Ja, ich habe alles nach Anleitung gemacht. 

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        May 21, 2025

        then an employee will need to tell you the next step 

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