Participant

Answered

Abo kündigen

Forum|Forum|2 years ago
October 18, 2023
6 replies
1865 views

Hallo !!!!!

Warum finde ich keien Schalter um meine Abo zu kündigen???????

Ich sprerre sonst mein Konto... und melde es der Verbraucherzentrale.

Admin console

This topic has been closed for replies.

Correct answer kglad

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

P

peter_4901

Participant

Guten Abend,

geht mir leider genauso - habe vor wenigen Tagen Lightroom Web für rund 12 Euro monatlich bestellt und wollte dies wieder rückgängig machen. Ein Abo Verwalten Button gibt es hier leider nicht. Somit ist eine Kündigung ebenfalls nicht möglich. Vertrauensvoll ist das nicht.

kglad

Community Expert

@peter_4901

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

E

evi_5624

Participant

Mir geht es genauso. Bekomme ständig Rechnungen und inzwischen eine Mahnung, obwohl ich das Probe Abo sofort, zeitnah gekündigt habe

kglad

Community Expert

@evi_5624

check your account to make sure your cancellation is noted, https://account.adobe.com

K

Kerstin377574361sv7

Participant

Hallo Michael,

wurde dein Problem dann gelöst?

Ich habe jetzt gerade das gleiche Problem und würde gerne wissen, wie Du es dann gelöst hast.

Danke

LG, Kerstin

kglad

Community Expert

?

K

Kerstin377574361sv7

Participant

i have it solved thank you.

K

Kerstin377574361sv7

Participant

Hello,

i have the same issue, i can`t cancel my abo. Please give me an e-mail or phone-number that that i can cancel my trial-abo. There is no button "Abo" at my account. Please give me a help.

kglad

Community Expert

@Kerstin377574361sv7

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

K

Kerstin377574361sv7

Participant

Thank you so much, the agent could help me. the problem is solved.

Kanikas

Community Manager

Hi there,

We hope you were able to get through support and cancel your subscription.

Let us know if there is anything else we can help you with.

Thanks

Kanika

F

fabian_5333

Participant

Hello Kanika,

I have the same problem. I am in my 14 day trial period but don't have the button to cancel my plan. It's Saturday and the trial period ends on Monday so I can't reach customer service now. What do I do?

kglad

Community Expert

@fabian_5333

you can use twitter/x.

kglad

Correct answer

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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