Hallo, ich möchte gerne mein Abo für den "Adobe Acrobat Export PDF", da ich per Mail daruf hingewiesen wurde, dass sich das Abo in den kommenden 30 Tagen verlängert. Jedoch kann ich es nach einloggen nirgendwo in meinem Account finden, bzw. wird angezeigt, dass ich keine kostenpflichtigen ABos besitze.
Wo kann ich den Service kündigen? Bin für jeden schnellen Rat dankbar.
Beste Grüße
Lio
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 2 ways to contact adobe; chat and twitter (now x):
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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