Abo kündigen nicht möglich

Hi hanna_8191,

I am chiming in to see if you reached out to our support team. Your account shows pending payment which is preventing cancellation. Refund can only be issued if the cancellation is done with 14 days. 

Please follow this article to update your payment info so that the payment can be done which can be followed by cancellation and refund: https://adobe.ly/46UDp0S

I hope it helps.

^Shivangi

Thanks for reaching out, and I understand your concern regarding the cancellation issue on the last day of your trial.

It looks like you received a message stating that "managing this subscription will be possible shortly'. We’re sorry for the confusion this has caused, especially as you were attempting to cancel during your trial period.

The good news is: Even if the cancellation wasn't successful on the exact last day of the trial, Adobe has a 14-day full refund policy. This means you are still eligible for a full refund if you cancel within 14 days of the billing date even after the trial has officially converted to a paid plan. Please check more details here: https://adobe.ly/468hT8B

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

check if you have a payment problem blocking cancellation.  check your account, https://account.adobe.com

what's it show?