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L
LillyWe
Participant
June 27, 2024
Answered

Abo kündigen trotz Zahlungsproblem

  • June 27, 2024
  • 3 replies
  • 742 views

Hallo 🙂

Ich habe folgendes Problem:

 

Ich hatte für einige Zeit die Adobe Creative Cloud mit allen Anwendungen zum Studentenrabatt, wo man jährlich 230,90€ zahlt. Nun ist dieser abgelaufen und ich habe die E-Mails leider zu spät gesehen, weshalb ich nicht früh genug reagieren konnte.

Mein Abo wurde also am 9. Juni automatisch verlängert zum vollen Preis. Bedeutet, ich muss jetzt 797€ zahlen, was für mich leider nicht möglich ist.

 

Was passiert mit meinem Account, wenn ich die Zahlung nicht tätigen kann?

 

Und habe ich irgendwie noch die Möglichkeit, das Abo zu kündigen?

 

Danke schon mal im Voraus.

Bin gerade etwas verzweifelt.

    This topic has been closed for replies.
    Correct answer Peru Bob

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You can also contact Adobe by X (was Twitter):
    https://twitter.com/AdobeCare

    3 replies

    U
    uwe_1213
    Participant
    October 11, 2024

    Ich mächte kündigen 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 11, 2024

    @uwe_1213 

     

    do you have a question?

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    June 27, 2024

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You can also contact Adobe by X (was Twitter):
    https://twitter.com/AdobeCare

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    June 27, 2024

    Hi, 

    We understand that it must be difficult for you when the price renewed at the normal price. If you wish to cancel your subscription, please see this link for help: https://adobe.ly/4cjpG3E; If you discontinue the payment the services will be barred. I would suggest you to cancel the subscription if you don't wish to continue. 

     

    Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://adobe.ly/3VJGY2F

     

     

    Thanks 

    ^KS

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