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manuel_1065
Inspiring
Mar 5, 2025 12:59 PM UTC
Answered

Abo nicht mehr verfügbar

Hallo,

 

Ich habe vorgestrrern mein Abo verlängert, die Zahlung über Paypal wurde auch ausgelößt.

Nur leider ist nun mein Abo weg, wenn ich auf "Abrechnung und Zahlung bearbeiten" klicke geht das Fenster kurz auf und schliest sich dann gleich wieder, und es wird am untern Bildschirmrand "Fehler" in rot angezeigt.

 

Könnte da mal bitte wer schauen ?

Ich kann so mein Abo leider nicht nutzen, in der Desktop App steht auch nur das ich die Gratis Version testen kann...

 

 

MFG

Manuel

 

[Mod: Moved to the Account, Payment & Plan forum]

 

manuel_1065Correct answer
Inspiring
Mar 18, 2025 6:38 PM UTC

@Jeff_A_Wright 


Everything is fine Now, than you!

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11 replies

manuel_1065Author
Inspiring
Mar 6, 2025 1:16 PM UTC

Okay, now it Worked Again. 

But when i Change my Subscribtion to a new One, it finished the process but afterwards its the same.

I do not see my Subscribtion.

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manuel_1065Author
Inspiring
Mar 11, 2025 6:33 AM UTC

Now it`s day 5 where i cant use my Subscribtion.

I Tryed Phone Adobe

Phone doesent Work, Chat Dosent Work.....

How do i get help ?

 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Mar 11, 2025 12:20 PM UTC

@manuel_1065 

 

you'll need to await the reply of an adobe employee.

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manuel_1065Author
Inspiring
Mar 5, 2025 3:02 PM UTC

I Tryed:

 

Diffrent Browser

Diffrent PC

On a Android 

And in Private Mode on every Browser, it all the same. I get this Error.

I also tryed an new fresh Windows VM without adblocker or something.

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Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
Mar 5, 2025 2:27 PM UTC

@manuel_1065 try using a different browser

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manuel_1065Author
Inspiring
Mar 5, 2025 2:22 PM UTC

I tryed everything but i cannot Manage my subscription because the Window will not Open if i Click it.

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jane-e
Community Expert
jane-eCommunity Expert
Community Expert
Mar 5, 2025 2:11 PM UTC

@manuel_1065 

 

Check your subscription status here: 

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

Since your paid subscription is reverting to trial, follow these four steps (details here):

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

  • Make sure your subscription is active
  • Sign out and then sign in
  • Update your Creative Cloud apps
  • Remove entries in the hosts file

 

Jane

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