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theob11752637
Inspiring
November 18, 2025
Question

Abo Verlängerung

  • November 18, 2025
  • 1 reply
  • 29 views

Im Juli 2025 habe ich einen Abo-Gutschein gekauft, der Code wurde akzeptiert, die Laufzeit (bis Juli 2026) aber sofort gestartet und nicht auf das aktuelle Abo das bis Nov 2025 läuft, angerechnet.

Ausserdem bekam ich nun eine Email, dass mein aktuelles Abo im Nov abläuft. Komplettes Durcheinander!

 

 

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 18, 2025

    sounds like you purchased a voucher for a plan different from your current plan.  you can confirm by checking your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?
    only the plan(s) you want?

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      November 18, 2025

      Theob, I am sorry for any problems you encountered managing your subscriptions via redemption code. You can use the steps listed at https://adobe.ly/4o3XTt5 to end any unneeded plans. You will want to contact the provider of the code to request a refund. Please see https://adobe.ly/3XxehHE for more information. ^JW

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