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sarahmensing
Participant
July 7, 2025
Answered

Abo wird nicht angezeigt, obwohl im Appstore noch aktiv

  • July 7, 2025
  • 3 replies
  • 301 views

Hallo,

ich habe seit Mai ein Jahresabo für Lightroom abgeschlossen, welches bis nächstes Jahr noch läuft. Plötzlich ist dieses verschwunden und ich kann es auch nicht wiederherstellen. In meinem AppStore ist es aber noch aktiv. Ich habe mich erneut eingeloggt, erfolglos. Es ist immer noch weg.

    Correct answer Charlie.D

    Hello again @sarahmensing 

     

    Your issue should now be resolved, and Lightroom should appear subscribed again.  Can you please confirm this is working OK now?

    3 replies

    C
    Community Manager
    Charlie.DCommunity ManagerCorrect answer
    Community Manager
    July 9, 2025

    Hello again @sarahmensing 

     

    Your issue should now be resolved, and Lightroom should appear subscribed again.  Can you please confirm this is working OK now?

    S
    sarahmensingAuthor
    Participant
    July 9, 2025
    Hello, thank you. It’s now working again.

    With kind regards

    Sarah Mensing
    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    July 8, 2025

    Hello @sarahmensing 

    We took a closer look at your account, and indeed it should still be subscribed.  You did nothing wrong.  There is some issue with your account that our systems team is working to resolve.  I will follow up when this is fixed.  Thank you for your patience.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 7, 2025

    if you purchased via an app store, contact the app store.

     

    if you purchased via adobe.com: 

     

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    IF your account shows an active subscription and the above fails to help:

     

     

    proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

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