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October 5, 2026
Question

Aboneliğimi iptal etmeme rağmen hala kredi kartımdan ücret çekmeye çalışıyoruz

  • October 5, 2026
  • 3 replies
  • 14 views

Aboneliğimi iptal etmeme rağmen hala kredi kartımdan ücret çekmeye çalışıyoruz.

EMAIL REMOVED FROM THIS PUBLIC FORUM

gerekli işlemleri yapıp ödeme çekmeyi bırakın artık

    3 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    October 5, 2026

    Thank you for posting, ​@wonderful_curiositya75a.

     

    I understand how frustrating it is to continue seeing payment collection attempts when you believed your subscription had already been canceled, especially when you're trying to prevent additional charges.

     

    I reviewed the account and found an Adobe Acrobat Pro annual subscription that was purchased on August 20. The payment method used to start the subscription is currently failing, which has placed the plan into a past-due status. Because the subscription remains active, Adobe may continue attempting to collect the outstanding balance.

     

    Since this involves account-specific billing information and the status of an active annual plan, please get in touch with us directly so a member of our team can review the subscription and discuss the available options with you:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please let us know if you have any additional questions, ​@wonderful_curiositya75a.

    John T Smith
    Community Expert
    Community Expert
    October 5, 2026

    Did you keep the verification email you will receive when you cancel?

    Did you cancel everything?

    kglad
    Community Expert
    Community Expert
    October 5, 2026

    check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and then check the billed account(s), https://account.adobe.com

     

    any subscriptions?